Rambla Catalunya Suites - Chic

Khaled

Август 2017

Wonderful appartment good luck👌🏻👍🏻👏🏻

Yerik

Июль 2017

Sunil D.

Июль 2017

what makes an accomodation good is the location. but what makes a good accomodation great is the staff. To be fair, Aspasios Rambla Catalunya Suites is superbly located, near to the Ramblas, with easy access to cafes and restaurants and supermarkets. rooms are big, secured and modern.  However the personnel who staff this suites are simply unprofessional. We are a family group of 6 people, including 2 disabled persons. Our flight to Granada was 7 in the morning and we had booked an airport transfer at 4:30am. We are 6, with 6 big baggage and 6 small, and we had mentioned this to the staff (Yvonne Azoy) while booking the taxi. The evening prior to the trip I reconfirmed with her again as per the transport and repeated the baggage we had. Imagine our surprise when at 4:30am a small taxi turned up. the driver couldnt speak English, and when through sign language we told him about our baggage he simply signalled that all would go in. After half an hour of struggling he gave up, called another taxi and finally delivered us to the airport. he demanded 100 euros (when i asked the staff, she mentioned something in the range of 25-30 euros). Imagine us being stuck at 4:30 am in the morning with the wrong taxi booking with a non English speaking driver, with no one to call (as the reception of this suites is open 7am to 10pm), and being demanded an outrageous fare. anyway, we paid, as we had no choice. I emailed the suites after reaching Granada, stating the experience we had, and instead of any apology for the wrong booking, the manager of the suites (Yaiza Vidal) emailed us saying "it is not our problem", and adding insult to injury put the blame on us (saying that we mis-stated the number of bags). What can i say.  so, if you want to be insulted, stay here. if you want to experience bad service, stay here. if you want your holiday memory to be blighted with unprofessionalism, stay here. in our 25 days superb holiday through Italy and Spain, this is the accomodation that i would rather forget.

Meshal

Июль 2017

Июль 2017

A great spot with large bedrooms and a surprisingly nice bathroom. Washer and dryer great for families and the little balconies are nice. Food and shoes everywhere and easy subway access. Staff most helpful and friendly. Would stay again.